Last updated August 23, 2026
Digital goods and final sales
ELUX sells immediately accessible digital licenses, downloads, and related services. Once a license key, download, or app access has been delivered, revealed, activated, or used, the sale is final and is normally not eligible for a refund, exchange, or cancellation. This condition is shown before checkout and does not limit rights that cannot legally be waived.
When ELUX will review a refund
Contact support promptly if ELUX charged you twice, delivered the wrong product, could not deliver the purchased product, or a verified technical defect prevents the product from working as described and ELUX cannot provide a reasonable fix. ELUX may request an invoice number, transaction record, device logs, and reasonable troubleshooting details.
Before delivery
A payment request or unpaid invoice may be closed before payment. A paid order that has not been fulfilled may be reviewed for cancellation. Cryptocurrency network fees, exchange-rate changes, and amounts sent to an incorrect address or network are outside ELUX control and may not be recoverable.
Abuse, bans, and compatibility
Refunds are not provided for buyer remorse, failure to read product requirements, unsupported hardware or software disclosed before purchase, violation of the Terms, license sharing, reverse engineering, fraud, chargeback abuse, or account/device restrictions caused by misuse.
How to request review
Open a Purchase Support ticket from the customer dashboard and include the invoice number and a clear explanation. Do not post license keys, full wallet credentials, or other secrets. ELUX will review the request and respond through the ticket. Approved refunds are returned through a reasonable available method; blockchain transactions themselves cannot be reversed.