These policies describe current ELUX site behavior. They are general information, not legal advice, and do not limit rights that cannot lawfully be limited.
Digital delivery and cancellation
ELUX sells immediately accessible digital licenses, downloads, and related services. An unpaid invoice or payment request may be closed before payment. Once a license key, download, or app access has been delivered, revealed, activated, or used, the sale is normally not eligible for a refund, exchange, or cancellation. This condition does not limit rights that cannot legally be waived.
When ELUX will review a refund
Contact support promptly if ELUX charged you twice, delivered the wrong product, could not deliver the purchased product, or a verified technical defect prevents the product from working as described and ELUX cannot provide a reasonable fix. ELUX may first offer troubleshooting, replacement access, a corrected product, or another reasonable remedy.
Information needed for review
Open a Purchase Support ticket and include the invoice number, account identity, product and duration, payment reference, and a clear explanation of what happened. ELUX may request reasonable troubleshooting details or an approved diagnostic log. Never send a license key, recovery phrase, private key, full card number, or password in a ticket.
Crypto payments
Cryptocurrency network fees, exchange-rate changes, confirmation delays, and amounts sent to an incorrect address, asset, or network are outside ELUX control and may not be recoverable. Blockchain transactions themselves cannot be reversed; any approved remedy will use a reasonable available method.
Abuse, compatibility, and chargebacks
Refunds are not provided for buyer remorse, failure to read product requirements, unsupported hardware or software disclosed before purchase, violation of the Terms, license sharing, reverse engineering, fraud, chargeback abuse, or account or device restrictions caused by misuse. If a payment was unauthorized, contact the payment provider and ELUX Support immediately so the transaction can be investigated.
Response and exceptions
ELUX will respond through the support conversation associated with the request. Approved refunds are returned through the original or another reasonable available method and may be subject to provider processing time. ELUX may make an exception at its discretion, but an exception does not change the published policy or create a continuing obligation.