These policies describe current ELUX site behavior. They are general information, not legal advice, and do not limit rights that cannot lawfully be limited.
Information ELUX uses
Depending on how you use ELUX, we process Discord account identifiers and profile details such as username, display name, avatar, and the email Discord makes available; purchases, invoices, order and payment references; support tickets, messages, transcripts, and attachments; community profiles, posts, direct messages, reactions, and uploaded media; security and audit logs; IP addresses; and one-way device fingerprints or HWID-related signals used to protect licenses. ELUX does not receive your Discord password and the app flow is designed not to store raw hardware identifiers.
How information is collected
Information comes from Discord sign-in, checkout and payment providers, customer-submitted support and community content, app connection requests, device heartbeat and license events, and staff actions needed to operate the service. Some fields are optional, but account, payment, support, community, and security data may be required to provide the requested product, enable community features, or investigate abuse.
Why it is used
ELUX uses this information to authenticate customers, create and fulfill purchases, operate licenses, approve devices, prevent fraud and abuse, investigate payment disputes, provide support, maintain security, improve reliability, communicate service changes, and meet legal obligations. Depending on the context and applicable law, the basis may be contract, legitimate interests, consent where requested, or legal obligation.
Service providers and sharing
Information is shared only as needed to operate ELUX or comply with law: Discord for identity and account authorization; Stripe for card checkout and payment processing; blockchain networks and configured wallet infrastructure for cryptocurrency settlement; Cloudflare-hosted infrastructure and protected storage; and media providers such as GIPHY when a user requests GIF search. ELUX does not store full card numbers. ELUX does not intentionally sell personal information or use advertising pixels in the current site configuration.
Retention and security
ELUX keeps account, transaction, support, and security records only for as long as reasonably needed for delivery, account operation, dispute handling, fraud prevention, safety, backups, and legal or accounting obligations. Access is limited by staff role; keys are encrypted; device identifiers are represented by one-way fingerprints where possible; and important administrative actions are audited. No internet service can guarantee absolute security.
Your choices and rights
You may request access to, correction of, deletion of, restriction of, or a portable copy of personal information where applicable, and you may object to certain processing. California residents may also have rights to know, delete, correct, opt out of sale or sharing, limit sensitive-information use, and receive equal service where applicable. ELUX does not intentionally sell personal information. Submit a request through ELUX Support and include the account identity and request type; ELUX may verify ownership before responding and may retain records that law or security requires.
International processing and children
ELUX and its providers may process information in countries different from where you live. Where a transfer law requires safeguards, the relevant provider and operator should maintain them. ELUX is not directed to children who cannot lawfully consent to the service; do not create an account or submit personal information if you are not permitted to do so.
Updates and contact
This notice changes when ELUX changes its data practices. The current version and update date appear on this page. For privacy questions or requests, use the ELUX Support Center and do not include passwords, private keys, recovery phrases, or full payment credentials.